Refund Policy

30-Day Returns and Exchanges

When reviewing 30-day returns and exchanges, the controlling expectation is that melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinpeak.shop within 30 days after delivery before sending anything back.

As part of our standards for 30-day returns and exchanges, the applicable commitment is that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Contact

To keep customer expectations clear about contact, the requirement is as follows: customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinpeak.shop or call 361-555-5218.

Eligibility

As part of our standards for eligibility, the applicable commitment is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

For clear guidance on eligibility, our policy provides that customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

Refund Timing

For practical reference regarding refund timing, our service position is that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Order Cancellation

For practical reference regarding order cancellation, we apply this requirement: an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Return Address

As part of our standards for return address, our service position is that the default return address is 233 Sundown Ln, Louisa KY 41230, United States. Do not send a return until return instructions have been issued.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinpeak.shop

Phone: 361-555-5218

Physical address: 233 Sundown Ln, Louisa KY 41230, United States