FAQ

Orders and Shipping

For an accurate overview of orders and shipping, the applicable standard is that where do you ship? We ship only within the United States.

For an accurate overview of orders and shipping, the customer-facing rule is that is shipping free? Yes. Standard shipping is free for all U.S. orders.

For transparency around orders and shipping, the controlling expectation is that how long does delivery take? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

To set precise expectations about orders and shipping, the applicable commitment is that will I receive tracking? Yes. A tracking number is sent after shipment.

Returns and Refunds

For clear guidance on returns and refunds, the customer-facing rule is that can I return or exchange an item without giving a reason? Yes, for eligible items within 30 days after delivery.

As part of our standards for returns and refunds, the following rule applies: who pays return shipping? melin pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

To make our requirements clear for returns and refunds, the applicable standard is that when is a refund issued? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

When considering returns and refunds, the requirement is as follows: which items are not returnable? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Orders, Payments, and Products

For a concise explanation of orders, payments, and products, this policy confirms that can I cancel an order? An order may be cancelled before shipment when fulfillment has not begun. After shipment, the Refund Policy applies.

For dependable guidance on orders, payments, and products, we apply this requirement: which payment methods are accepted? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

For dependable guidance on orders, payments, and products, our service position is that how are taxes handled? Applicable taxes are collected as required by law.

In connection with orders, payments, and products, our policy provides that where can I find size, material, care, and safety details? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

Contact

For customer confidence in contact, the applicable standard is that email support@melinpeak.shop or call 361-555-5218. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinpeak.shop

Phone: 361-555-5218

Physical address: 233 Sundown Ln, Louisa KY 41230, United States